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How hospitals perform on quality

The  measures currently reported on the site are heart attack, heart failure, infection prevention, surgical care and pneumonia. These are "quality of care" measures, meaning they report how often certain best practices for patient care have been followed. Many of the practices being measured are hard for someone who isn’t a physician or nurse to understand. What’s important is that these are practices that are well accepted nationally as steps that should be taken in the care of the conditions. For example, some measures include whether a heart attack patient was given aspirin upon arrival at the hospital or if a blood test was performed on a patient with pneumonia, or if a patient received an assessment of his or her heart function for heart failure. 

This data is currently collected and reported by the federal government, through Hospital Compare. The Minnesota Hospital Quality Partnership developed this site to make this data more accessible and understandable to Minnesota consumers through a Minnesota-specific report.

Hospitals have voluntarily reported their data to be posted on this site, which is updated every quarter. The site displays the data reported for the most recently available 12 months.

The measures that appear on this site include:

Quality of Care Measures

The quality measures report on the site are "quality of care" measures that describe how often certain practices of care have been followed.The quality measures illustrate hospitals’ work on each measure by combining all patients treated for a particular condition. The quality measures broadly describe the care provided by a hospital.

How patients rate their care

The Minnesota Hospital Quality Report also provides patients’ ratings of their hospital care. The data comes from a national survey called the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS. The survey was developed by the Hospital Quality Alliance, of which the Centers for Medicare and Medicaid Services (CMS) is a partner.

The information is reported on a national site, Hospital Compare. The data was added to the Minnesota Hospital Quality Report site to make the information more accessible to consumers looking for information about Minnesota hospitals.

The HCAHPS survey is administered 48 hours to six weeks after discharge to a random sample of adult patients across medical conditions. Participating hospitals may either use an approved survey vendor, or collect their own HCAHPS data (if approved by CMS to do so). To accommodate hospitals, HCAHPS can be implemented in four different survey modes: mail, telephone, mail with telephone follow-up, or active interactive voice recognition (IVR). Hospitals can either integrate the HCAHPS survey with their own patient satisfaction survey, or use HCAHPS by itself. Hospitals must survey patients throughout each month of the year.

Hospitals voluntarily participate in the survey process. The data reflects the most recent nine months of available surveys.

The survey doesn’t ask patients their level of happiness or satisfaction. Instead, the survey asks patients to identify the frequency by which important elements of care occurred.

The survey has 27 questions. Besides the demographic questions, the other questions are combined into eight key areas, including:

  • Communication with doctors
  • Communication with nurses
  • Responsiveness of hospital staff
  • Pain control
  • Communication about medicines
  • Cleanliness of hospital environment
  • Quietness of hospital environment
  • Discharge instructions

The data will also include patients' overall rating of the hospital and their willingness to recommend the hospital to others.

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